Customer Service FAQs

CUSTOMER SERVICE FAQs

Who can I contact for assistance or questions with my order?
Please email: dleche@outlook.com or call (732) 890-0132 for assistance.

Can I place my order over the phone?
Yes! Please call us at  (732) 890-0132 to place your order over the phone. Our office hours are Monday through Saturday 8:30 AM to 6:30 PM EST. If you receive our voice mail, please leave a message and we will respond as soon as possible.

Which payment methods does D' Leche accept?
We accept VISA, MasterCard and American Express

When do I need to place my order and is overnight shipping an option?
Our daily cutoff time is 12PM EST for those orders to be shipped within 2 days. We currently ship with FedEx or USPS and offer Standard Overnight and Second Day Air. We currently do not offer FedEx or USPS delivery on Sunday, or Monday due to their shipping schedules to avoid your product from sitting in their warehouse.  (Please see our overnight shipping rates upon checkout of your order.)

Is there any way to have something ship out today?
We bake to order and cannot ship same day. Our order cutoff time is 12PM EST and all orders scheduled to go out within 2 days are processed and baked overnight.

How do I send D' Leche confections to a college address?
College students love getting our care packages! To ensure delivery goes smoothly, please enter College name and any additional information (dorm name, box number) under company name. Enter college street address under address.

How do I care for my D' Leche confections order?
All of our baked goods are handcrafted and baked to order. If you plan to consume your treats 2-3 days after your order arrives, simply refrigerate (especially in warmer weather) in our confection boxes and enjoy up to 7-days. 

Can those with nut allergies or other food allergies eat D' Leche Confections?
All of our baked goods are made in the same bakery. Though nuts are not a part of every recipe, trace amounts of nuts or nut oils can be in any of our desserts. We recommend those with nut allergies refrain from eating our products. We currently do not have any gluten or sugar free products.

Having Trouble ordering online?
On a rare occasion, we may have server difficulties.  If an error message does occur, please feel free to call us at  (732) 890-0132 to place your order over the phone.

Do you include a receipt or prices with the shipments?
Since so many of the packages we send are gifts, we do not include prices or a receipt.  Discretion is of utmost importance.

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